The Catch - Smoked catfish

Afrobox Returns & Refund Policy

At Afrobox, we are committed to delivering fresh, high-quality African and Caribbean produce directly to your door. Due to the perishable nature of our products, our returns and refunds policy is designed to be fair, transparent, and customer-focused.

1. Freshness Guarantee (Our Promise to You)

We take pride in quality. If your order arrives:

• Damaged

• Spoiled

• Incorrect

• Missing items

We will replace or refund the affected items.

Please contact us within 24 hours of delivery.

2. Non-Returnable Items

Due to food safety and hygiene regulations, we do not accept returns on:

• Fresh fruits and vegetables

• Perishable food items

• Opened or used products

However, you are still eligible for a refund or replacement if there is a quality issue.

 

3. How to Request a Refund or Replacement

To process your request quickly, please:

Email us at info@afrobox.co.uk

Include:

• Your order number

• Clear photos of the issue

• A short description

We aim to respond within 24 hours.

4. Refund Options

Once approved, you can choose:

• Full or partial refund (to your original payment method)

• Store credit (recommended for faster processing)

• Replacement item (subject to availability)

Refunds are typically processed within 3–5 working days.

5. Delivery Issues

If your order:

• Arrives late

• Is not delivered

Please contact us within 48 hours, and we will investigate with our courier partner and resolve promptly.

6. Order Cancellations

• Orders can be cancelled up to 24 hours before dispatch

• Once dispatched, orders cannot be cancelled due to the perishable nature of goods

7. Contact Us

If you have any questions, our team is here to help:

📧 Email: info@afrobox.co.uk
📞 Phone: +447894474690
🌐 Website: www.afrobox.co.uk