Premium dried and smoked catfish
The Catch - Smoked catfish
Afrobox Returns & Refund Policy
At Afrobox, we are committed to delivering fresh, high-quality African and Caribbean produce directly to your door. Due to the perishable nature of our products, our returns and refunds policy is designed to be fair, transparent, and customer-focused.
1. Freshness Guarantee (Our Promise to You)
We take pride in quality. If your order arrives:
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Damaged
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Spoiled
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Incorrect
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Missing items
We will replace or refund the affected items.
Please contact us within 24 hours of delivery.
2. Non-Returnable Items
Due to food safety and hygiene regulations, we do not accept returns on:
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Fresh fruits and vegetables
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Perishable food items
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Opened or used products
However, you are still eligible for a refund or replacement if there is a quality issue.
3. How to Request a Refund or Replacement
To process your request quickly, please:
Email us at info@afrobox.co.uk
Include:
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Your order number
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Clear photos of the issue
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A short description
We aim to respond within 24 hours.
4. Refund Options
Once approved, you can choose:
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Full or partial refund (to your original payment method)
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Store credit (recommended for faster processing)
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Replacement item (subject to availability)
Refunds are typically processed within 3ā5 working days.
5. Delivery Issues
If your order:
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Arrives late
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Is not delivered
Please contact us within 48 hours, and we will investigate with our courier partner and resolve promptly.
6. Order Cancellations
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Orders can be cancelled up to 24 hours before dispatch
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Once dispatched, orders cannot be cancelled due to the perishable nature of goods
7. Contact Us
If you have any questions, our team is here to help:
š§ Email: info@afrobox.co.uk
š Phone: +447894474690
š Website: www.afrobox.co.uk-

